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Equifax Credit Team - About Diane Moogalian

Written by Diane Moogalian on May 3, 2010 in Credit  |   5 comments

Do you know your credit score? Have you looked at your credit report lately? Do you know how to read and understand the information on it? In my experience as vice president of operations for Personal Solutions for Equifax, a lot of consumers answer no…

Equifax credit team of experts
Do you know your credit score? Have you looked at your credit report lately? Do you know how to read and understand the information on it?

In my experience as vice president of operations for Personal Solutions for Equifax, a lot of consumers answer no to these questions.

Credit reporting agencies or CRAs compile data about you and your finances from many sources, including lenders, credit card companies, and public records, and create a credit file that reflects your personal credit history.

Much of my job focuses on ensuring our customers understand the products Equifax offers and to learn how we can best meet their needs. I’m passionate about credit and our products because both help people make smarter decisions about their personal finances. Consumers don’t always understand the role of the credit reporting agency in their credit history and the value of taking control of their destiny by monitoring their credit and maximizing their financial portfolio. That is the challenge.

My father taught me at a young age to take care of my finances. My mother didn’t do much with the family finances beyond balancing a checkbook, so now I’m helping her sort through annuities and pensions and the stock market. She didn’t want to wrestle with the portfolio, but my father wanted me to be financially savvy. And now, with twenty-four years in the financial services industry, I have seen what can happen if you don’t understand credit and how it affects your financial big picture.

In my current role with Equifax, I get to see what questions people are asking when it comes to their credit history, credit score, and interactions with credit reporting agencies.

Here are some of the most frequently asked questions: How long do you keep credit information like bankruptcies and late payments on my credit report?

  1. How is information updated on my credit file?
  2. How do I update credit card and other personal information?
  3. How often are credit scores and reports updated?
  4. How can I find out my credit score?
  5. How do I read a credit report?
  6. How do I improve credit-worthiness?
  7. What do I do when a family member dies?
  8. How do I set up a security freeze? How do I access my PIN and account while under a security freeze?
  9. How can I add a family member to my credit history?

I’m going to answer these questions for you in this blog. But, I also want to hear from you. I want to make this an educational resource to help you better understand your financial big picture and get the most out of your portfolio. What else do you want to know?


Diane Moogalian is vice president of operations for Equifax Personal Information Solutions. Prior to joining Equifax in 2007, Diane held several strategic roles with leading financial services companies.


The information contained in this blog post is designed to generally educate and inform visitors to the Equifax Finance Blog. The blog posts do not give, and should not be assumed to provide, personalized tax, investment, real estate, legal, retirement, credit, personal financial, or other professional advice. Before making any financial decision, you should always consult with the appropriate professionals who can explain your options, rights, and legal responsibilities, and advise you on any tax, legal, credit, or business implications that may result from those decisions. The views and opinions expressed by the authors of blog posts are their own views and may not be the views or opinions of Equifax, Inc. and/or its affiliates.


  1. Anonymous says:

    I have paid off all of my open accounts minus one revolving auto loan. I am looking to buy my first home and my goal is to get my credit score to reflect my hard work and also to remove my negative account from my irresponsible youth. What steps do i take?

  2. stacyt-desparate for help Pls says:

    I’m desparate, I hope to god someone can help me with a weird situation.

    My husband has a collection on his credit report, for an old T mobile account. When we moved from Seattle to Idaho, we called Tmobile, and they verified they don’t cover the area with their service. He was told to provide a copy of a utility bill with our current address.

    Which we did. Two + yrs later a collection comes on from Midland. Someone called him, and he discussed the problem with them, and was told that they would do some research to try to remove off his file. Never happened.

    So we are too trying to buy our home, we were credit approved, and the account was disputed. We were asked to have taken out of that status, and his score dropped overnight, from 650 t0 595 on Experian. Which was his mid score.

    So we have been trying to resolve it unsuccessfully since then, and still trying. From what I can find, is Midland has been in trouble with the government for violations, and bad dealings. Also according to the bureaus, the account is showing as an installment/open account, and looks like its being tagged as a recent delinquent account, even though was opened up in 2/2012.

    Also recently some people have said because it says debt purchase and/or factoring company? We have spent hours on the phone with Experian, because we have been told over and over, to contact Tmobile to remove, then they say call Midland.

    No one will help us with this, please help. We are so frustrated, and about to loose our home, so I would appreciate any help or language to get this to report correctly, or be deleted. We have tried all we can think of.

    Please help.

    • EFX Moderator_KB says:

      Stacy T, if you think any of the information in your credit file is incomplete or incorrect, you can initiate a dispute-free of charge by notifying the credit reporting agency (CRA) directly. At Equifax, you can file a dispute online, by mail or by phone. How to dispute credit report errors. I hope this helps and thanks for posting.

  3. Al A. says:

    We are selling condos. There is a dispute in our office about our checking credit scores before our buyer signs a contract and goes to a lender. We have been told that this practice actually lowers the credit score when the lender subsequently runs a credit report. Is this true.

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