Comments on: Review: Equifax Complete™ Family Plan

By: laurie

laurie — Fri, 01 Mar 2013 21:58:38 +0000

I am a single parent with one child. What plans do you have for that?

By: EFX Blog Editor, JF

EFX Blog Editor, JF — Wed, 05 Dec 2012 17:58:16 +0000

I’m sorry for the problems with your service. I have been in touch with our Customer Service management regarding your issues – they would like to call you directly to address your concerns and apologize for the type of service you have received. Can you please send a private email at customer.care@equifax.com with your phone # so we can call you? Thank you, and our apologies again.

By: Family Plan Subscriber

Family Plan Subscriber — Tue, 04 Dec 2012 21:46:58 +0000

Signing up for the family plan is the most difficult process I have faced. Be prepared to spend 5-10 hours to jump through all of the requirements plus waiting for customer service to answer for at least 30 minutes in the queue!

By: EFX Finance Blog editor, JF

EFX Finance Blog editor, JF — Thu, 21 Jun 2012 15:14:56 +0000

Thanks for coming to the blog and for your feedback. The Family Plan provides consumers with all the features offered in the Equifax Complete Premier Plan for one adult – including 3-bureau credit monitoring and credit scores; alerts of any activity on the credit file; and Internet scanning of account holder’s credit card/account numbers and alerts of activity on suspicious web sites. The Family Plan covers two adults as well as child monitoring for up to 4 minors for 25% less than if you bought a Premier Plan for each of the 2 adults. Hope this info helps with your decision

By: Anonymous

Anonymous — Wed, 20 Jun 2012 17:09:42 +0000

I was planning on Signing up for the “Family Plan”. After reading the above comment, I am giving it a second thought if I should do thru Equifax.

Moreover, Equifax’s service seems to about 30% expensive than the similar service offered by one of the other 2 agencies

By: Anonymous

Anonymous — Sat, 16 Jun 2012 01:28:42 +0000

Just purchased the family plan yesterday. However, I could not add my kids to the plan. It kept prompt me to call equifax and when I called I was put on hold for a long time and then got disconnected!

By: EFX Finance Blog Editor, JF

EFX Finance Blog Editor, JF — Thu, 26 Apr 2012 21:42:23 +0000

So sorry to hear that your child has been a victim of identity theft. Unfortunately it’s a growing problem, as we’ve reported in some of our credit blogs. (http://blog.equifax.com/credit/fighting-child-identity-theft-with-education-and-awareness/)

Since she’s 18, she’ll want to take a look at these steps to take after your’re a victim of identity theft. (http://blog.equifax.com/credit/how-to-recover-from-identity-theft/)

She’s lucky to have you to help.

By: Anonymous

Anonymous — Tue, 24 Apr 2012 23:19:58 +0000

To much unfourtune my child at the age of 18 has had her identiy stolen. She applyed for a cc and has a poor credit score of 421, someone has stold her ss # and now we have a long road to repair her name and credit score