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Do You Really Need Smartphone Insurance?

Written by Teri Cettina on June 17, 2014 in Insurance  |   8 comments

When you purchased your smartphone, it’s likely the salesperson tried to sell you smartphone insurance to protect your investment. It sounds like a good idea, but it may not always be necessary. You have options if you choose not to buy insurance.

cell phone insuranceYou’ve just spent a good chunk of change on a fancy smartphone, and the salesperson paints you a picture of everything that could happen to your shiny new device. You could drop it on a concrete floor and shatter the screen. You could drop it in the toilet (don’t laugh—a colleague of mine just admitted this happened to her!) and render it useless. You could lose it. You could have it swiped from your purse. “You really need insurance,” the salesperson tells you.

But maybe you don’t.

Consider this: According to a November 2013 survey by Consumer Reports, only one in five respondents had to replace a lost, broken, or stolen phone. With such a small number of folks needing a new phone due to mishaps, cell phone replacement insurance seems like an unnecessary extra cost.

Cell phone insurance: A waste of money?

According to Consumer Reports, cell phone insurance can cost $7 to $11 a month. That may not seem like much, but you’ll also pay a deductible that costs anywhere from $50 to $150. And get this: Even after paying for insurance, your replacement phone might be a refurbished device rather than a new one.

One of my favorite financial gurus, radio talk show host Clark Howard, says cell phone insurance is a waste of money. Instead of an insurance plan, Howard suggests that you instead invest in a protective case. OtterBox is a well-known option, but there are many other good-quality protective cases out there. Look for a case that protects all sides of the phone and offers a bit of a lip so the screen is inset. Imagine your phone falling facedown on a hard floor or getting dinged on the edge of a doorway. Are all edges protected? A screen shield is also a good idea, as it can protect your screen from shattering if it gets a direct hit.

Repairs can be less expensive than an insurance plan

Remember, too, that phones can be repaired. Even shattered screens can be replaced for a fraction of the cost of insurance and a deductible. Ask friends for a reputable shop, or try one of the franchise kiosks that you may see in your local mall. I took my smartphone to one of those kiosks to have the screen repaired and had a great experience.

If you feel uncomfortable carrying around your expensive phone without some kind of peace-of-mind coverage, check your homeowner’s or renter’s insurance policy. Your phone might be covered under “personal articles” coverage.

(Read more: Shopping for Insurance? Five Things to Remember When Insuring Valuables)

Consumer Reports offers one other option: When you buy a new phone, keep your old one. If you break or lose your new phone, you might be able to reactivate your previous phone or transfer your SIM card to it. Use it until you’re eligible for a new phone (if you’re on a contract) or until you can afford to buy a new phone outright.

Finally, keep in mind that phone prices are going down all the time. By the time your phone breaks or is lost, you might be able to buy a better one for less than the cost of replacement insurance and the deductible.

Teri Cettina is a mom of two daughters and freelance writer who specializes in personal finance and parenting topics. She blogs at Your Family Money. Follow her on Twitter: @TeriCettina

The information contained in this blog post is designed to generally educate and inform visitors to the Equifax Finance Blog. The blog posts do not give, and should not be assumed to provide, personalized tax, investment, real estate, legal, retirement, credit, personal financial, or other professional advice. Before making any financial decision, you should always consult with the appropriate professionals who can explain your options, rights, and legal responsibilities, and advise you on any tax, legal, credit, or business implications that may result from those decisions. The views and opinions expressed by the authors of blog posts are their own views and may not be the views or opinions of Equifax, Inc. and/or its affiliates.


  1. djg says:

    Great points. Thanks.

  2. Alexander L. says:

    wow, thank you, now I will cancel my cell insurance plan. It is really a wasted money.

  3. kris says:

    But what if you loose your phone. I’d rather be safe than sorry….

  4. Max says:

    Both my wife and I had to replace our phones due to defects – not due to dropping the phone. It was well worth the insurance cost and both replacements have worked wonderfully for at least a year. Our carrier has you pay the full cost of the phone (at a discount) instead of a free or phone at a reduced cost so the insurance works better for us.

  5. Terry M. says:

    Great information. Another thing to consider is the risk factor of who uses the phone. My wife and I have never replaced a phone other than to upgrade, so for us, insurance is a big waste of money. However, my son has replaced four phones, which makes it cost effective to have the insurance for him.

  6. Ron H. says:

    Do you need cell phone insurance? Depends on how much of a klutz you are. I’ve never, ever broken a cell phone in 20+ years. My daughter has broken hers at least 6 times (and those cases are too bulky daddy … ).

  7. C Moreno says:

    Also check your credit card benefits. With many offer cell phone protection as long as you pay your cell phone with your credit card it covers it for theft, lost or stolen, damage phones *Check procedures for this coverage with the credit card issuers

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